TSYS / Global Payments

• ·Served 22 years in progressively senior roles, from Call Center Trainer to Technical Business Consultant, across mainframe and distributed technologies supporting client operations, support, and project implementations.

Distributed technologies

• ·Led migrations and releases for the TCI front-end relationship management system.
• ·Reviewed core system release documentation to determine impacts to TCI and delivered division-level impact reports.
• ·Managed migration calls and served as liaison with the core TS2 and TS1 system staff.
• ·Assisted in workflow management of TCI processes and provided improvement feedback to senior management.

• ·Managed risk and decision processing for multiple clients across the portfolio.
• ·Built relationships with clients and cross-functional teams to ensure effective project implementations.
• ·Troubleshot production issues related to decision risk to keep client performance optimal.

• ·Supported PLUS Loan processing, troubleshooting production issues and managing high daily ticket volumes.
• ·Worked closely with other Dept. of Ed. vendors and internal TSYS divisions to support the student loan platform.

• ·Trained, coached, and developed employees in line with each bank's strategic plan.
• ·Owned content management and the design, development, delivery, and maintenance of retail training programs for Bank Card clients.
• ·Led classes of 20+ employees weekly.

Bachelor of Science, Health Sciences